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14-day demo · 20% off first month

Four ways to run on Hostella.

Run your villas with the Agent, add Direct Booking to kill OTA commission, start with an Audit — or go white-label with Enterprise. A small platform fee, then a flat rate per villa.

Estimate your cost

How many villas do you manage?

Recommended plan
Manager
5 villas · €39 base + €25/villa
€164/mo
Billed monthly

Tiers: 1 villa = Solo (€29 flat) · 2–5 = Manager (€39 + €25/villa) · 6–20 = Operator (€49 + €28/villa) · 21–100 = Group (€59 + €30/villa). 14-day free demo · 20% off your first month.

Solo
The floor — testing the water or building trust first.
€29/mo flat
1 villa included
  • AI agent on your villa — guest replies
  • 1 booking + 1 chat channel
  • Guest app (PWA)
  • 1 worker seat · email support
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Popular
Manager
Owner-operators scaling past the first villa.
€39/mo + €25/villa
1–5 villas
  • Everything in Solo, plus —
  • All channels — chat, booking & calendar sync
  • OTA inbox + AI-draft replies
  • Per-property persona · worker dashboard · SLA
  • Cross-property analytics · custom integrations
  • 2 worker seats
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Operator
Boutique operators running a real portfolio.
€49/mo + €28/villa
6–20 villas
  • Everything in Manager, plus —
  • Guest CRM · profiles + booking history
  • Up to 5 worker seats
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Group
Property-management companies running at scale.
€59/mo + €30/villa
21–100 villas
+ €999 one-time setup
  • Everything in Operator, plus —
  • Unlimited worker seats
  • Guest CRM · profiles + booking history
Start free trial
Three more ways to run on Hostella
Subscription · standalone
Direct Booking
Stop paying OTA commission on your own guests — your own booking site.
€79/mo + €10/villa
0% booking commission
  • Direct-booking site + Stripe checkout
  • 0% commission — vs Airbnb 15.5% / Booking 25%+
  • WhatsApp inbound agent — answers booking enquiries
  • Guest capture → win-back · live availability sync
  • Guest CRM · profiles + booking history
Start free trial
One-time · fixed scope
Audit
A full teardown of your operation — know where the money leaks before you build.
€490 one-time
Credited in full to an Enterprise build
  • OTA listings + pricing teardown vs market comps
  • Commission-leak math — what OTAs really cost you
  • Guest-ops review — response times, missed enquiries
  • Scored report + 90-day action plan
  • Delivered in 7 days · fixed price
Book an audit
White-label · done-for-you
Enterprise
Your own white-label booking brand — we build it, then run it for you every month. You keep the keys.
from €349/mo
+ brand build from €4,500
  • White-label booking brand — site, domain, Stripe, your logo
  • We run the site monthly — content, offers, availability
  • Guest CRM + full remarketing (30/90/180)
  • Named contact + SLA
  • Hostella Agent sold separately — add it anytime
Talk to us
New · Hostaway connector live

Keep your PMS. Add the AI front desk.

Now works on top of Hostaway. Connect in minutes and Hostella syncs your reservations, calendar and guest messages into one unified inbox — then the AI works as the front desk on top. No migration, no rip-and-replace: your PMS stays the system of record.

Connect Hostaway
Live today. Guesty and Lodgify are next.
Sync reservations + inbox
Reservations, calendar and guest messages flow into one place across your PMS and channels.
AI drafts on every thread
The AI reads each guest message and drafts a reply — including your OTA threads.
Reply send-back · rolling out
Sending the AI reply back through your PMS is in beta. Two-way send is already live on WhatsApp, Telegram and the guest portal.
Connect your Hostaway →How it comparesNo Hostaway? iCal two-way sync works with any PMS.
Always-on
24/7
AI never sleeps
Avg reply
<5s
from guest message to first AI reply
Regions live
Asia · EU · LatAm
Bali, Phangan, Marrakech, Tulum
Security
AES-256
encrypted at rest · GDPR-aligned
Powered by world-class AI infrastructure
AnthropicOpenAIGoogleVercelSupabase
We route to Anthropic Claude, OpenAI GPT, and Google Gemini with automatic fallbacks. Bring your own key for any provider, or let us handle it.
Channels & OTAs we connect to
WhatsAppTelegramEmailSMSAirbnbBooking.comAgodaVrboExpedia
The AI receives messages from Airbnb, Booking.com, Agoda, Vrbo, Expedia, WhatsApp, Telegram, Email and SMS — all in one unified inbox — and drafts a reply on every thread. On WhatsApp, Telegram and the guest portal the AI answers live, two-way. For OTA channels (and any PMS like Hostaway) it drafts the reply for you; sending it back through the channel is rolling out now.

Compare plans, feature by feature

Everything that's included, what's coming, and what's only available on higher tiers.

SoloManagerOperatorGroup
Core messaging
AI guest replies (auto-handled)
Unified inbox (all channels)
Per-property AI agent persona
Escalation keywords + confidence
BYO Anthropic API key (no quota)
Channels & integrations
WhatsApp Business API
Telegram Bot API
Email (incoming + outgoing)
SMS (Twilio)
Airbnb inbox sync
Booking.com Connect API
Agoda host inbox
Vrbo / Expedia messaging API
iCal two-way calendar sync (any PMS)
Hostaway PMS connector (sync + AI drafts)
Reply send-back through PMSBetaBetaBetaBeta
Guesty / Lodgify connectorsSoonSoonSoonSoon
Webhook out (custom integrations)
Team & operations
Team members125Unlimited
Worker mobile dashboard (/staff)
Operator console (/console)
Task auto-assignment by priority
Photo proof on task resolve
Reply SLA target30 min25 min20 min15 min
Guest experience
Branded guest portal (chat + property info)
Auto-translate (guest ↔ worker language)
Custom property knowledge base
Guest message preview in dashboard
Billing & data
Stripe / Paddle invoicing
Annual billing discount
Audit log + activity history
Data export (CSV)
EU data residency (Supabase Frankfurt)
Support & onboarding
Help center + docs
Email support
Live chat support
Priority queue
Dedicated onboarding call
Pricing calculator

How much could you keep?

Match your portfolio, then drag “move to direct” to see what Hostella’s fee-free direct bookings put back in your pocket. Figures use industry midpoints (3% Airbnb, 15% Booking commission) — your actual numbers may differ.

Direct mix · 15%
Your Hostella direct-booking site converts OTA guests into fee-free repeat bookings. This is the share you reclaim.
Where you are today
Your monthly gross€21,900
219 booked nights
Fees you hand the OTAs−€2,135
Airbnb €164 · Booking €1,971 — paid with or without Hostella
What Hostella changes
Move 20% of OTA bookings to direct+€427
Fee-free through your direct-booking site
Hostella Group tier−€390
10 × €39/villa
Net with Hostella / month
+€37
Reclaimed OTA fees minus your subscription. Conservative — excludes dynamic-pricing revenue uplift, reduced double-booking refunds, and time saved on guest messaging.

Frequently asked.

Have a question that's not here? contact@hostellagent.com

See it on your real data first.

We'll set up one of your villas live with the AI agent so you can pressure-test it before paying.

Start free trial →Request a demo