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Pricing built for villa operators

Pay only for the villas you manage. Start free, scale to 50+ properties. Same AI everywhere — only the volume changes.

Starter

Try it free, forever.

€0free forever

✓1 villa
✓100 AI messages / month
✓WhatsApp + Telegram
✓1 team member
✓Community support
✓Hostella branding on guest portal

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Solo

For independent villa hosts.

€43/villa/month

Billed annually · save 12%

✓1 villa included
✓500 AI messages / month
✓+ Email + SMS channels
✓2 team members
✓Email support
✓30-min reply SLA
✓No Hostella branding

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Most popular for boutique operators.

€34/villa/month (min 2)

Billed annually · save 12%

✓2–10 villas
✓2,500 AI messages / month
✓All channels (WhatsApp, Telegram, Email, SMS)
✓Up to 5 team members
✓Email + live chat support
✓20-min reply SLA
✓Per-property AI agent customization
✓Worker mobile dashboard (/staff)

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Group

For property management companies.

€26/villa/month (min 10)

Billed annually · save 12%

+ €499 one-time setup fee

✓10–50 villas
✓10,000 AI messages / month
✓All channels + custom integrations
✓Unlimited team members
✓Priority live chat
✓15-min reply SLA
✓Cross-property analytics
✓Dedicated onboarding session

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Need 50+ villas, custom SLA, or BYO infrastructure?

Enterprise plans include a dedicated CSM, custom contracts, and per-region data residency.

Contact sales →

Always-on

24/7

AI never sleeps

Avg reply

<5s

from guest message to first AI reply

Regions live

Asia · EU · LatAm

Bali, Phangan, Marrakech, Tulum

Security

AES-256

encrypted at rest · GDPR-aligned

Powered by world-class AI infrastructure

AnthropicOpenAIGoogleVercelSupabase

We route to Anthropic Claude, OpenAI GPT, and Google Gemini with automatic fallbacks. Bring your own key for any provider, or let us handle it.

Channels & OTAs we connect to

WhatsAppTelegramEmailSMSAirbnbBooking.comAgodaVrboExpedia

The AI receives messages from Airbnb, Booking.com, Agoda, Vrbo, Expedia, WhatsApp, Telegram, Email and SMS — all in one unified inbox. Replies are sent back through the original channel so guests never know they're talking to an automation.

Compare plans, feature by feature

Everything that's included, what's coming, and what's only available on higher tiers.

	Starter	Solo	Operator	Group
Core messaging
AI guest replies (auto-handled)	✓	✓	✓	✓
AI messages per month	100	500	2,500	10,000
Overage AI message rate	—	€0.05	€0.04	€0.03
Unified inbox (all channels)	✓	✓	✓	✓
Per-property AI agent persona	—	✓	✓	✓
Escalation keywords + confidence	—	✓	✓	✓
BYO Anthropic API key (no quota)	—	✓	✓	✓
Channels & integrations
WhatsApp Business API	✓	✓	✓	✓
Telegram Bot API	✓	✓	✓	✓
Email (incoming + outgoing)	—	✓	✓	✓
SMS (Twilio)	—	✓	✓	✓
Airbnb inbox sync	—	✓	✓	✓
Booking.com Connect API	—	—	✓	✓
Agoda host inbox	—	—	✓	✓
Vrbo / Expedia messaging API	—	—	✓	✓
iCal calendar import (any source)	✓	✓	✓	✓
Webhook out (custom integrations)	—	—	✓	✓
Team & operations
Team members	1	2	5	Unlimited
Worker mobile dashboard (/staff)	—	✓	✓	✓
Operator console (/console)	—	—	—	✓
Task auto-assignment by priority	—	✓	✓	✓
Photo proof on task resolve	—	✓	✓	✓
Reply SLA target	60 min	30 min	20 min	15 min
Guest experience
Branded guest portal (chat + property info)	✓	✓	✓	✓
Auto-translate (guest ↔ worker language)	—	✓	✓	✓
Custom property knowledge base	Basic	✓	✓	✓
Guest message preview in dashboard	✓	✓	✓	✓
Billing & data
Stripe / Paddle invoicing	—	✓	✓	✓
Annual billing (12% off)	—	✓	✓	✓
Audit log + activity history	—	✓	✓	✓
Data export (CSV)	—	✓	✓	✓
EU data residency (Supabase Frankfurt)	✓	✓	✓	✓
Support & onboarding
Help center + docs	✓	✓	✓	✓
Email support	—	✓	✓	✓
Live chat support	—	—	✓	✓
Priority queue	—	—	—	✓
Dedicated onboarding call	—	—	✓	✓

Pricing calculator

How much could you keep?

Drag the sliders to match your portfolio. The figures use industry midpoints (3% Airbnb, 15% Booking commission) — your actual numbers may differ.

Number of villas5 villas

Average nightly rate (EUR)€220

Average occupancy72%

Airbnb mix55%

Booking mix30%

Direct mix · 15%

Your monthly gross€23,760

108 booked nights

Current OTA commissions−€1,461

Airbnb €392 · Booking €1,069

Hostella Operator tier−€195

5 × €39/villa

Save by shifting 10% of OTAs to direct+€146

Via the direct-booking site (Solo+ tier)

Estimated net impact / month

-€49

Conservative — excludes dynamic-pricing revenue uplift, reduced double-booking refunds, and time saved on guest messaging.

Frequently asked

Have a question that's not here? hello@hostellagent.com

Yes. There are no contracts. Cancel from /billing whenever you want — your AI agents keep running through the end of the billing period.

Want to see it on your real data first?

30-min walkthrough with our team. We'll set up one of your villas live with the AI agent so you can pressure-test it before paying.

Request a demo →Or start free