14-day free trial · no card required
Everything included. No tiers.
The guest agent talks to your guests. Your personal assistant runs the inside for you. They only come together — one without the other isn't Hostella.
Estimate your cost
How many villas do you manage?
Your monthly bill
Guest agent · $24 × 5 villas = $120
Personal assistant · +$69Always included
$189/mo
Billed monthly
$24/villa for the first 100 · $18/villa Enterprise rate from villa 101 up · +$69/mo personal assistant. No packages, no message caps, no per-message fees. 14-day free trial · no card · the agent starts in draft mode — you approve every reply until you trust it.
One plan · No tiers
For you
Your personal assistant in the system
$69/month · whole account
Always included — this is what makes it Hostella.
- ✓Morning brief and “what's burning right now”
- ✓Team management — staff, tasks, shifts and reports
- ✓Ask anything across your whole portfolio
- ✓Triage — surfaces only what actually needs you
For your guests
The agent that runs your villas
$24/villa · month
Over 100 villas? $18/villa Enterprise rate on every villa past the first 100.
- ✓Answers guests 24/7 — every channel, every language
- ✓Check-in and check-out — QR arrival, ID capture, room assignment
- ✓Turns messages into team tasks, with SLA and proof-of-done
- ✓Guest app in your branding
- ✓The whole system included — dashboard and reports
A standalone AI assistant with this much usage runs $100+/month — and knows nothing about your villas. One system, one bill — no packages, no message caps, no per-message fees.
Two more ways to run on Hostella
One-time · fixed scope
Audit
A full teardown of your operation — know where the money leaks before you build.
$529 one-time
Credited in full to an Enterprise build
- ✓OTA listings + pricing teardown vs market comps
- ✓Commission-leak math — what OTAs really cost you
- ✓Guest-ops review — response times, missed enquiries
- ✓Scored report + 90-day action plan
- ✓Delivered in 7 days · fixed price
White-label · done-for-you
Enterprise
Your own white-label booking brand — we build it, then run it for you every month. You keep the keys.
from $377/mo
+ brand build from $4,860
- ✓White-label booking brand — site, domain, Stripe, your logo
- ✓We run the site monthly — content, offers, availability
- ✓Guest CRM + full remarketing (30/90/180)
- ✓Named contact + SLA
- ✓Hostella Agent sold separately — add it anytime
Always-on
24/7
AI never sleeps
Avg reply
<5s
from guest message to first AI reply
Regions live
Asia · EU · LatAm
Bali, Phangan, Marrakech, Tulum
Security
AES-256
encrypted at rest · GDPR-aligned
Powered by world-class AI infrastructure
AnthropicOpenAIGoogleVercelSupabase
We route to Anthropic Claude, OpenAI GPT, and Google Gemini with automatic fallbacks. Bring your own key for any provider, or let us handle it.
Everything is included. There's only one plan.
No feature gates, no tier ladders — the whole system is included.
Core messaging
- ✓AI guest replies (auto-handled)
- ✓Unified inbox (all channels)
- ✓Per-property AI agent persona
- ✓Escalation keywords + confidence
- ✓No message caps — AI usage included
- ✓BYO Anthropic API key (optional)
Channels & integrations
- ✓Guest app (installable, two-way)
- ✓Telegram Bot API
- ✓WhatsApp Business APIYour Meta number
- ✓Email (incoming + outgoing)
- ✓SMS (Twilio)
- ✓OTA reservations by email forwardAirbnb, Booking.com, Agoda…
- ✓iCal two-way calendar sync (any PMS)
- ✓Hostaway PMS connector (sync + AI drafts)
- ✓Reply send-back through PMSBeta
- ✓Guesty / Lodgify connectorsSoon
- ✓Webhook out (custom integrations)
Team & operations
- ✓Team member seatsscale with portfolio size
- ✓Worker mobile dashboard (/staff)
- ✓Operator console (/console)
- ✓Task auto-assignment by priority
- ✓Photo proof on task resolve
- ✓Reply SLA targets
Guest experience
- ✓Branded guest portal (chat + property info)
- ✓Auto-translate (guest ↔ worker language)
- ✓Custom property knowledge base
- ✓Guest message preview in dashboard
Billing & data
- ✓Stripe invoicing
- ✓Annual billing discount
- ✓Audit log + activity history
- ✓Data export (CSV)
- ✓Regional data residency (Supabase Tokyo)
Support & onboarding
- ✓Help center + docs
- ✓Email + live chat support
- ✓First villa set up with you
Frequently asked.
Have a question that's not here? contact@hostellagent.com
See it on your real data first.
We'll set up one of your villas live with the AI agent so you can pressure-test it before paying.