No front desk, no coverage
A hotel guest walks to the lobby. Your guest messages into a void until someone wakes up — and by then they've solved it, badly, or left a review about it.
Requests get relayed by hand through WhatsApp groups, with no owner, no deadline and no record of what got done.
When every decision routes through you, a day off or a full inbox becomes a guest-experience problem.
How the AI front desk runs
A guest checks in or asks for help — on Airbnb, Booking.com or WhatsApp. Hostella replies in their language, in your brand voice, in seconds.
Routine questions are answered end-to-end. Anything that needs a human becomes an assigned staff task with an SLA timer — nothing gets lost in a thread.
Refunds, disputes and anything risky are held in an approval queue. The AI drafts; you approve. You stay in control of the moments that matter.
The task is worked, marked done, and the guest is kept informed the whole way. You see the whole operation in one place.
Front-desk duties, automated
Check-in instructions, directions, house rules, local recommendations — handled instantly at any hour, in the guest's language.
A request becomes an assigned task with an SLA, routed to the cleaner, the handyman or the manager — with a record of the whole thing.
Routine work runs on its own; sensitive cases are drafted and held for your approval. You handle judgment, not FAQs.
See every conversation, task and SLA across all your villas in a single dashboard — the whole front desk at a glance.
Not sure if this replaces your messaging tool or your PMS? See exactly where the AI front desk sits.
Hostella vs channel messaging →Questions, answered
What does an AI front desk actually do?
It does the guest-facing and dispatch work of a hotel front desk: greeting guests, answering questions around the clock, opening and routing staff tasks, and escalating anything sensitive to you.
Does it replace my staff?
No — it directs them. Physical work still needs people; the AI front desk answers guests and turns their requests into tracked, assigned tasks so your team knows exactly what to do and by when.
Which channels does the front desk cover?
Airbnb, Booking.com and WhatsApp in one inbox, so a guest reaches the same 'desk' no matter how they message.
How fast can it be live?
Around 15 minutes of self-serve setup. It starts in a learning mode and you promote it to autopilot when you trust it.
Staff the front desk without staffing the front desk.
14-day free trial. No credit card. Covering guests 24/7.