Guests get instant answers. Your team gets the task. You get your evenings back.
Hostella handles most of the guest messages end-to-end across Airbnb, Booking & WhatsApp — replying in the guest’s language, opening assigned tasks with SLA timers, and escalating only what needs your judgment.
14-day trial · no card · starts in draft-approval mode — the AI never sends outside your rules.
One AI platform to run short-term rentals
It’s 2:14am. A guest just messaged.
It doesn’t just reply.
It runs the operation.
Channel auto-responders stop at a canned reply. Hostella closes the loop — message → action → done.
Replies to guests
Instant, on-brand answers in the guest’s own language — across every channel.
Opens & assigns the task
Turns a request into an assigned job with an SLA timer — and tracks it to done.
Escalates only the edge cases
Anything sensitive or unusual comes to you — with full context attached.
Every guest, every channel,
in one place.
Airbnb, Booking, Agoda, Vrbo, WhatsApp and Telegram threads merge into a single queue — each tagged with the villa, the channel, and the status of its task.
Airbnb, Booking, Agoda & every channel — synced.
Every booking across every channel lands on one calendar, color-coded and kept in sync both ways. The agent reads it too — so check-in answers and tasks always match reality.
What is your villa quietly leaking?
What Hostella pays you back.
Three sliders. Your villas, your rates, your occupancy. The number on the right is what stays in your pocket when guests book direct and the AI does the answering.
Assumes 15% average OTA commission, 30% of bookings shifted to direct in year one, and ~2 hours of messaging per villa per week handled by the agent.
Four ways to run on Hostella.
Subscribe the Agent to run your villas, add Direct Booking to kill OTA commission, book an Audit, or go white-label with Enterprise. Save 2 months with annual billing.
1 booking + 1 chat channel
All channels
All channels + Guest CRM
All channels + Guest CRM
Questions, answered.
You pay a flat monthly price per villa — all features included — plus a generous bundle of AI messages. There are no separate add-ons. Save the equivalent of two months when you pay annually.
See Hostella on your own villas.
Create your workspace in 60 seconds and set Hostella up on one of your real villas — no sales call, no fake demo data.
- ✓Add one villa, your guest channels, and the situations you want handled.
- ✓Use your real house rules and guest questions, so it works from day one.
- ✓Start in approval mode — review every reply before it reaches a guest.