I own the property
You're the one replying at 2am, from another time zone, on your own phone. Hostella takes the thread and only wakes you when a decision is actually yours.
Hostella · AI co-host for vacation rentals
The AI co-host for vacation rentals. Answer guests, Run your team 24/7.
Hostella answers every guest message, turns requests into tasks for your team, and asks you only when it really matters.
HostellaAI operations layer
Guest asks for help
Replies in seconds
Task assigned
You see everything
Who Hostella is for
If you host guests, you're one of these three.
Same agent, same dashboard — it just answers to a different boss depending on who you are.
I manage it for someone else
More properties without more staff. Every request lands as a tracked task, and every owner gets their own statement without you building it by hand.
I run a small property
A front desk that never sleeps — answering in the guest's own language, routing the job to the right person, and showing you all of it in one place.
1 to 50 units · no PMS required · works with Hostaway & iCal
Straight from the live product
Check-in, guests, team, calendar. All of it, handled.
Guests, your team and you — each on their own thread, each in their own language.
Check-in and check-out run themselves.
Guests check themselves in with one QR code. No app, no account, no front desk.
Arrival
- They scan your QR — it opens in their language.
- They fill in name, phone and a passport photo per guest.
- You assign a room in one tap. Passports emailed to you.
- Their villa chat opens itself: Wi-Fi, door code, requests, the agent.
Departure
- Check-out opens in the same chat, bill approved on screen.
- They photograph the cash and keys. That's the receipt.
- Your team gets the task on their phone, proof attached.
- The stay closes itself: room frees, review goes out.
Replaces: paperwork and waiting at the gate
Guests chat. The agent answers. Day and night.
Each stay gets a private link. Every question answered in seconds, in the guest's language.
- Replies in under 10 seconds, in 30+ languages
- Check-in, Wi-Fi and house info one tap away
- One-tap requests: towels, cleaning, late checkout
Replaces: you, answering at 2am
Every request becomes a task. Nothing slips.
Every reply opens a task with an owner and a deadline. One board shows what's urgent and what's done.
- Deadlines on every task, escalated if missed
- Check-ins land here too — one tap to assign a room
- Occupancy, revenue and workload at a glance
Replaces: the spreadsheet and the sticky notes
Your team gets the task on their phone. In their language.
The cleaner writes in Thai, the handyman in Burmese, you in English. Hostella translates.
- Tasks pushed to each worker's phone
- Start and Done buttons, no training needed
- Photo proof required before a task closes
Replaces: calling the cleaner five times
And an assistant that works just for you.
Private to you and your team. It watches the whole operation for you.
- Morning brief: arrivals, tasks, money
- Ask anything: "Which villa earned most this month?"
- It sets Hostella up with you
Replaces: digging through five reports
The agent always knows who's coming — and when.
Connect Hostaway, iCal, Google Calendar or booking emails — every stay lands on one calendar the agent reads. Airbnb and Booking.com come through those, never a direct OTA login.
- Two-way iCal sync keeps every channel aligned
- It knows each guest and stay by name
- Keep your PMS — Hostella sits on top
Replaces: tab-hopping between channels
Pricing
Everything included. No tiers.
The guest agent talks to your guests. Your personal assistant runs the inside for you. They only come together — one without the other isn’t Hostella.
How many villas do you manage?
6
Guest agent — runs your villas
$24 × 6 villas · $24/villa for the first 100 · $18/villa from villa 101 up
$144
Your personal assistant ALWAYS INCLUDED
$69 / month · your whole account
+$69
Your monthly total
$213/mo
↩ Roughly
36 hours/week of guest replies handled for you.
🎁
14-day free trial, no card. The agent starts in draft mode — you approve every reply until you trust it.
ONE PLAN · NO TIERS
ALWAYS INCLUDED
For you
Your personal assistant in the system
$69 /month · whole account
Always included — this is what makes it Hostella.
✓ Morning brief and “what’s burning right now”
✓ Team management — staff, tasks, shifts and reports
✓ Ask anything across your whole portfolio
✓ Triage — surfaces only what actually needs you
✓ Team management — staff, tasks, shifts and reports
✓ Ask anything across your whole portfolio
✓ Triage — surfaces only what actually needs you
For your guests
The agent that runs your villas
$24 /villa · month
Over 100 villas? $18/villa Enterprise rate on every villa past the first 100.
✓ Answers guests 24/7 — every channel, every language
✓ Check-in and check-out — QR arrival, ID capture, room assignment
✓ Turns messages into team tasks, with SLA and proof-of-done
✓ Guest app in your branding
✓ The whole system included — dashboard and reports
✓ Check-in and check-out — QR arrival, ID capture, room assignment
✓ Turns messages into team tasks, with SLA and proof-of-done
✓ Guest app in your branding
✓ The whole system included — dashboard and reports
Two more ways to run on Hostella
White-label · done-for-you
Enterprise
from $377/mo
Your white-label booking brand — we build it & run it monthly. Agent sold separately. Build from $4,860.
Questions, answered.
What is Hostella?
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Hostella is an AI co-host for short-term rental operators — it answers every guest message in seconds, turns requests into assigned tasks for your cleaners and staff, keeps calendars in sync across channels, and escalates anything that needs a human.
How does pricing work?
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One flat price: $24 per villa a month ($18/villa for each villa past the first 100), plus $69/month for your personal assistant across the account. All features included — no packages, no message caps, no per-message fees. Save the equivalent of two months when you pay annually.
Is it really unlimited messaging?
+
Will the AI ever say something wrong to a guest?
+
Does it work with my existing PMS?
+
How long does setup take?
+
Which channels are supported?
+
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From the blog
Playbooks for running villas.
Start your free trial
See Hostella on your own villas.
Create your workspace in 60 seconds and set Hostella up on one of your real villas — no sales call, no fake demo data.
- ✓Add one villa, your guest channels, and the situations you want handled.
- ✓Use your real house rules and guest questions, so it works from day one.
- ✓Start in approval mode — review every reply before it reaches a guest.
Direct email: contact@hostellagent.com