The co-host math doesn't work
The busier your villa, the more a percentage-based co-host costs — for work that doesn't get harder as revenue grows.
A human co-host sleeps, travels and takes days off. Guests don't. The 2am enquiry still goes unanswered.
When a co-host owns every conversation, your brand voice and your repeat-guest relationship live in someone else's inbox.
How the AI co-host works
A guest messages your listing — on Airbnb, Booking.com or WhatsApp. Hostella replies in their language, in your brand voice, in seconds.
Routine questions are answered end-to-end. Anything that needs a human becomes an assigned staff task with an SLA timer — nothing gets lost in a thread.
Refunds, disputes and anything risky are held in an approval queue. The AI drafts; you approve. You stay in control of the moments that matter.
The task is worked, marked done, and the guest is kept informed the whole way. You see the whole operation in one place.
What the AI co-host covers
Check-in details, Wi-Fi, house rules, local tips, upsells — answered instantly, at any hour, in the guest's language.
A checkout triggers the cleaning task; a lock-code request opens a job with an owner and a deadline. Nothing relies on someone remembering.
Every reply is in your brand voice, and the guest data stays yours — so repeat guests come back to you, not a co-host.
Solo starts at €29/month for one villa. Your cost doesn't climb just because your revenue did.
Comparing against Hostaway's AI or a full PMS? Here's an honest side-by-side, including where each one wins.
Hostella vs Hostaway →Questions, answered
Is this a replacement for a human co-host?
For the guest-messaging and task-coordination work, yes — that's the bulk of what a co-host does day to day. For in-person work (meet-and-greets, physical turnovers) you still need people on the ground; Hostella assigns and tracks those as staff tasks.
How much cheaper is it than a co-host?
A co-host typically takes 15–25% of revenue. Hostella is a flat fee from €29/month for one villa, with portfolio tiers around €25–30 per villa. On a busy listing that's usually a large monthly saving.
Does it work with both Airbnb and Booking.com?
Yes — both, plus WhatsApp, in one unified inbox. Guest messages from every channel are answered with the same context.
Will the AI go off-script?
Sensitive replies are held for your approval, and you set the autonomy level. It starts in a learning mode and only runs on autopilot once you promote it.
Replace the revenue share, not the hospitality.
14-day free trial. No credit card. From €29/month.